Recent Posts

Nor'Easters!

3/1/2018 (Permalink)

Storm Damage Nor'Easters! Our highly trained crews are ready to respond 24/7 to storm or flood damage in Salem, Peabody and Marblehead!

SERVPRO of Salem, Peabody and Marblehead specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Salem, Peabody and Marblehead , we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today 978.744.4545

Variety of Storm Damage

3/1/2018 (Permalink)

Storm Damage Variety of Storm Damage Storm damage can occur in a variety of ways!

Wind Damage Restoration

Hurricane damage sometimes includes severe wind damage. Roof damage in this situation may range from a missing roof, to harsh winds and rains shearing away asphalt tiles. Roof repair of obvious defects usually ensues in the wake of hurricane damage. Correcting roof damage may challenge homeowners after a disaster, since a roof leak may not appear obvious.

How can a roof leak and roof damage escape easy detection in this situation? Wind damage may loosen flashing, eventually causing another roof leak weeks after the storm. Even a subtle roof leak of this nature can produce damp, moldy conditions inside the home. Obtaining fast roof repair may prevent long term interior damage. A wind damage home restoration expert may assist clients in receiving comprehensive roof assessments and roof repair services when hurricane damage afflicts an area. Their expertise helps property owners address storm damage and roof damage more effectively.

Flooding And Recovery

Flood water frequently poses a risk in coastal areas. Yet heavy rains may cause river flooding miles inland also. If the surrounding terrain cannot absorb ground water, runoff contributes to flood water. Even residents of mountainous areas sometimes sustain varying degrees of flood damage if frozen pipes rupture. Flood pump failures contribute to basement flooding and contaminated ground water in some locations, too.

Flooding may disrupt municipal water systems. Experts need to assess ground water and evaluate the condition of pipes following flood damage. Hiring a storm restoration firm may allow you to begin your cleanup process even before water restoration occurs. (Cleaning before water restoration often proves essential yet challenging.) By relying upon a trained specialist, you'll usually obtain faster storm remediation. These experts may suggest ways to help mitigate flood water damage in the future, for instance, by requesting backup flood pump installation.

Visit www.SERVPROsalem.com for more information on storm damage.

What You Should Know About Mold Remediation and Removal

3/1/2018 (Permalink)

Mold Remediation What You Should Know About Mold Remediation and Removal Mold needs to be professionally identified and remediated.



Mold is found under the fungi classification. It is a soft green or at times grey growth which develops on objects or old food left for a lengthy period in warm, wet air. It can be found in outdoor and indoor places, thus, it is important for the indoor humidity to be kept below forty-five percent because a higher humidity supports the growth of this class of fungus. Floods and high humidity levels often lead to microbial growth and fungus. Microbial growth can be present in an area, but that does not classify it as mold. The most efficient method of controlling microbial growth is by the moderation of temperature. When the temperature is lowered, the rate of microbial growth decreases rapidly. 
Mold and mildew are two fungi that people often tend to confuse. Mildew appears to be powdery and white in color then later turns to brown, black or yellow. The other fungus seems fuzzy but can appear in similar colors as the mildew. Mildew damages crops while molds damage the structural foundations of homes. Both fungi are usually accompanied by a musty odor which can lead to more health issues. It likes to thrive in moisturized areas and grows quickly into colonies with water exposure. These colonies are responsible for the production of irritants and allergens that affect the health of people. 

For mitigation of mold to take place, all sources of moisture and water need to be addressed otherwise it may regrow. The first step is to remove all traces of moldy growth immediately. Five fundamental principles must be applied by homeowners and employers to ensure successful mitigation of this fungus. They should focus on the source and moisture removal, safety, contamination control and assessment. Proper mitigation is essential once the fungi is removed because areas must be monitored to prevent it from occurring again.

It is important to determine the party that will be in charge of the mold cleanup. An environmental hygienist can determine what treatment can be used for this fungus. These hygienists mitigate the problem by sealing off the affected areas with plastic sheets to stop dispersion of the spores. Fungus should be dealt with by the wearing a face mask with high filtration and neoprene gloves. Once the mold cleanup is finished, the air around it needs to be cleaned using air exchange and scrubbers. 

It is essential for the environmental hygienist to have a protective suit because harsh chemicals are used for the mold cleanup. Hard surfaces with moldy growth have to be scrubbed with water and detergent and left to dry completely. Porous materials like carpets and ceiling tiles need to be disposed of by the environmental hygienists if they get moldy. The crevices of these porous materials are prone to mold growth, and painting can only happen once the environmental hygienists complete the mold cleanup otherwise the paint peels off. The correct mitigation strategies need to be employed for effective cleanup.

Visit www.SERVPROsalem.com for more information on mold remediation.

What Commercial Owners Need To Know About Moisture and Mold

3/1/2018 (Permalink)

Commercial What Commercial Owners Need To Know About Moisture and Mold Mold in commercial settings can cause major headaches for business owners.

Black mold and mold cleanup are among the most difficult maintenance issues that commercial owners face in Salem MA. Microscopic yet aggressive, these diminutive agents of decay are capable of causing rapid structural damage and can be difficult to detect. Maintaining a low-humidity interior to prevent moisture problems and taking immediate action to inhibit fungal growth after a flooding event are essential for avoiding potentially devastating restoration or remodeling steps.


Why Is Mold Such a Serious Structural Problem?

High indoor humidity is the most common causes of black mold growth. When moisture levels meet low-airflow interiors, most porous building materials become an easy target of infestation, including drywall, insulation, hardwood flooring and of course carpeting.

While many commercial buildings created after the 1970s have been designed to accommodate high-humidity environments, prevention and maintenance remain key. Common signs that your building may be at high risk for black mold growth include:

• Roofs, soffits or other exterior portions of the building material that consistently leak
• Poorly maintained fire sprinkling systems that drip
• Indoor humidity levels that are consistently over 60 percent
• Standing water or frequent indoor condensation
• Lack of thorough ventilation
• Poorly maintained HVAC equipment
• Distinctive, musty odor

How Do You Remediate Indoor Mold?

While severe mold growth can be easily detected visually, in many cases fungal infestations do their worst damage behind the scenes, ruining insulation and rotting walls from the inside out. Even a relatively minor moisture problem can provide the perfect conditions for rapid growth.

For these reasons it is essential that business owners and property managers contact an experienced company to quickly diagnose and address issues. Your local remediation specialist will provide a preliminary visual inspection, perform an air quality check, and take laboratory samples to determine the concentration and type of mold present. Depending on the severity of damage, ventilation, deodorizing and sanitizing procedures may be needed to rehabilitate indoor spaces.

Visit www.SERVPROsalem.com for more information on mold.

Mold Tips...Don't Be Afraid To Ask

3/1/2018 (Permalink)

Mold Remediation Mold Tips...Don't Be Afraid To Ask Questions about mold? Don't be afraid to ask!

The wet winter and fluctuating temperatures create a favorable environment for mold issues this spring. Changes in weather create stress on structures.  Structures that are stressed are prone to moisture and water issues.   Mold is a secondary damage to water damage or excessive moisture.  Preventing mold is a matter of keeping a structure dry by quickly repairing or cutting off a source of moisture and when you have a leak or larger issue, having it properly repaired.

Here are some Mold basics:

    1. Mold exposure can cause health effects.
    1. The best way to control indoor mold growth is to eliminate sources of moisture.
    1. If mold is a problem in your home or school, you must clean up the mold and eliminate sources of moisture. Do this by fixing the source of leaks; reduce humidity in the atmosphere with proper ventilation and dehumidification if necessary; properly dry all building materials and furnishings if you have a floor or major leak.
    1. Insulate around windows and piping to minimize condensation on cold surfaces.
    1. Mold can only grow on organic materials (wood, paper, carpets and foods).
    1. The EPA recommends that homeowners limit their mold cleaning to small effected areas, 3ft x 3ft. The reason is mold spores are very difficult to kill and it is very easy to cross contaminate an area with the invisible spores.

SERVPRO of Salem/Peabody/Marblehead is certified to clean and remove mold and we are happy to answer any questions you have. Give us a call at 978.744.4545 if you want to discuss a mold issue or are in need of help.

Commercial Fire Damage

3/1/2018 (Permalink)

Fire Damage Commercial Fire Damage Commercial fire damage can be devastating for businesses.

Fire damage is especially devastating for a business or commercial property. In addition to the fire and smoke damage, significant water damage from firefighting efforts and fire suppression systems may occur. Every hour spent restoring your business back to pre-fire condition is an hour of lost revenue and productivity. If your business experiences a fire loss, call the fire and water damage restoration experts, SERVPRO of Salem, Peabody and Marblehead and we’ll respond immediately to get you back to business.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property.

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Call SERVPRO of Salem/Peabody/Marblehead at 978.744.4545 for any fire damage restoration needs!

Fire Damage Restoration Process

3/1/2018 (Permalink)

Fire Damage Fire Damage Restoration Process After the fire, call SERVPRO of Salem/Peabody/Marblehead!

After the fire trucks leave, your home likely suffers from fire and smoke damage and extensive water damage from firefighting efforts. SERVPRO of Salem/Peabody/Marblehead have the specialized fire restoration training needed to restore your home to pre-fire condition.

Have Questions About Fire, Smoke, or Soot Damage? Call Today – 978.744.4545

Every fire damage event is a little different, and requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for the “typical” fire damage emergency.

Step 1: Emergency Contact

The restoration process begins when you call us. Our representative will ask questions regarding the fire damage event that will help us respond immediately with the appropriate equipment and resources. 

Step 2: Inspection and Fire Damage Assessment

We carefully inspect and test adjoining rooms of your property to determine the extent of the fire, smoke, and soot damage. This step is crucial to developing a plan of action. 

Step 3: Immediate Board-Up and Roof-Tarp Service

Fire damage can often compromise windows, walls, and roofs. To maintain security and to protect against further damage, we can board up missing windows and walls and place tarps on damaged roofs. 

Step 4: Water Removal and Drying (if water damage is present)

The water removal process begins almost immediately and removes the majority of the water. We then use dehumidifiers and air movers to remove the remaining water and complete the drying process. 

Step 5: Removal of Smoke and Soot from All Surfaces

We use specialized equipment and techniques to remove smoke and soot from ceilings, walls, and other surfaces. 

Step 6: Cleaning and Sanitizing

We clean, sanitize, and disinfect all of the restorable items and structures that were damaged by the fire. We use a variety of cleaning techniques to restore your belongings to pre-fire condition. We’re also trained to remove odors using industrial air scrubbers and fogging equipment.

Step 7: Restoration

Restoration is the final step—getting your home or business to its pre-fire condition. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.

Follow These Mold Safety Tips If You Suspect Mold

2/19/2018 (Permalink)

Mold Remediation  Follow These Mold Safety Tips If You Suspect Mold Be careful! Without proper training, you could be spreading mold throughout your home.

If you see mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Salem/Peabody/Marblehead for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Salem/Peabody/Marblehead specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – 978.744.4545

Smoke and Soot Cleanup

2/7/2018 (Permalink)

Fire Damage Smoke and Soot Cleanup Smoke and Soot Damage Can Cause a Pervasive Odor

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Salem/Peabody/Marblehead will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 978.744.4545

Emergency Response

2/7/2018 (Permalink)

During a dire life-threatening crisis it’s preposterous to consider shopping for comparative ambulance quotes. Wisely, city and country agencies regulate ambulance companies to prevent unscrupulous and opportunistic behavior. When we need a first responder to provide life saving remedies we make the emergency call fully assured that help is on the way to mitigate and stabilize the situation.

At SERVPRO of Salem/Peabody/Marblehead, we are an experienced property damage mitigation and restoration service provider for commercial and income properties. Similar to a medical emergency the response time for property disaster emergencies is also critical. Without prompt mitigation, things usually go from bad to worse. Repair costs increase the longer you wait. Rapid response to property disasters can also keep affected businesses operating and commercial and residential tenants in place. Even if companies and residents are temporarily displaced, prompt mitigation will help them return more quickly.

Yet, some property and facility managers remain hampered by a requirement to collect comparative bids. For example, at our company our telephone receptionists regularly receive calls from onsite property managers who say, “I’ve got standing water on the first floor of my building can you give us a quote?” Our customer service representatives often hear the following comment, “We have to get at least three quotes before we can use an emergency restoration vendor.”

 We understand a client’s responsibility to protect private resources, or public monies by hiring a qualified and approved company that will provide excellent services at a fair price. That’s why we make the following suggestion… 

Please understand that there are two distinct phases of work involved in most property damage cleanup projects. Unfortunately these two phases are often seen as just one point of service. Admittedly the property disaster recovery industry has not done the best job in describing mitigation and restoration, or how this information can be used to your benefit.

Mitigate: To cause or to become less harsh, to make less severe or painful

Restoration: Bringing back to original position or condition.

Mitigation is the work performed by the first responders who provide critical service to contain the damage to the property. Water mitigation responders extract standing water, move contents to non-affected areas, begin to dry and clean the indoor environment to prevent the moisture from spreading and causing further (secondary) damage.

Using our ambulance analogy, the medical first responders may take the patient to the hospital for further treatments such as surgery and recovery. Similarly, water damage mitigation responders may hand the project over to the restoration team who will bring the property back to its original preloss condition.

Whether you need emergency property damage mitigation or restoration services, SERVPRO of Salem/Peabody/Marblehead will be there for you. You have our commitment that our fees are reasonable. 

Our customer service and commercial account representatives look forward to serving you. Please get in touch: 978.744.4545