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Water Damage Event

5/23/2017 (Permalink)

SERVPRO Has the Experience and Recognizes the Urgency to Deal Quickly with Your Water Damage Event

 

Water damage from poor drainage, damaged plumbing, or a thunderstorm can ruin a home, forcing the owner to spend thousands in repairs. In the spring, Massachusetts weather can change suddenly from clear to rain. Owners and renters have to be prepared to protect their residences and evacuate quickly when that is no longer an option.

Regardless of the source of the damage, water removal needs to happen rapidly. SERVPRO has the experience to clear out Salem homes as soon as we can and residents quickly return to their regular lives. For most homes, we can pump out standing water and dry out the interior in just a few days.

Our office maintains a 24-hour response team trained in removing water and dealing with other disasters. Since damage can begin in a day, our first task is to pump out areas of standing water just as soon as we can set up the equipment. We keep an extensive inventory on-site of water pumps designed for private homes of every size and type. We also maintain a series of generators and generator trucks to ensure continuous power if a home's electrical system was compromised or if a storm has knocked out local power.

 

Removing standing water is just the beginning. Our technicians next draw down excessive levels of humidity. To do this, they set up air movers within the home and exhaust fans at entry and exit points (doors and windows). These machines draw out damp air and replace it with drier air. To speed up this process, we also use dehumidifiers to remove moisture from the surrounding air. Depending on the size, each one can pull over 20 gallons of water each day.

This same equipment is also useful to remove water from carpets, carpet padding, and wood flooring. By teaming the air movers and fans with specialized water vacuums and heaters, our response team can save most flooring with no damage to the surface. Removing flood water (regardless of the source) requires a trained team of restoration experts and commercial grade equipment. If you need our services, SERVPRO of Salem is here to help put your home to its original state.

Water Damage Source

5/23/2017 (Permalink)

Rely on SERVPRO to Restore Your Water Damaged Property

Water damage does not just happen when a pipe bursts or a water heater can no longer stand the pressure. The truth is, water damage inside a home can come from practically anywhere. While two of the most common causes are burst pipes and leaky water heaters, it can also happen due to a faulty washing machine or dishwasher. This type of damage can also occur as a direct result of storm damage which destroys the roof or some other structural part of the house, effectively leaving it open to the elements. It also happens in the event of fire as the first responders attempt to put out the flames. It is inevitable that there will be a certain amount of water present in the home. The question is, how should you handle it when this type of thing happens to you?

You can rely on SERVPRO to help you come to terms with everything that is going on. In fact, we have spent some years perfecting our techniques when it comes to repairing water damage and performing restoration services in businesses and homes of all sizes. We use proven techniques that get the best results because we understand that you want to be able to preserve as many of your possessions as possible.

When you have any crisis inside your home, whether the damage is confined to one room or one hallway or it is present throughout the entire home, you need professionals that know what they are doing. At SERVPRO, we can provide you with one of the most important elements that you will ever have when it feels like your entire world has been turned upside down- peace of mind. You might look at your home and wonder how anybody would ever be able to clean up a mess like that, but you can rest assured that we have both the expertise and the equipment to get it done and we have plenty of experience when it comes to handling challenging situations.  

We incorporate special wet vacuums as well as dryers (air movers and dehumidifiers) to help dry things out as quickly as possible, and we utilize reliable, proven techniques to restore as much as possible. The good news is that even when it looks like there isn't anything that can be done and everything is lost, there is a better-than-average chance that SERVPRO will be able to get the job done on your behalf. The truth is, if you try to clean things up yourself you don't really know what you're dealing with. The damage could be far more significant than it appears on the surface.

We can check for any structural deficiencies, restore your home and your personal possessions, and ensure that you don't have to deal with mold growth. We don't recommend that anyone attempts to clean up black mold on their own, so it requires the services of an organization like ours to safely get rid of the water and inhibit the growth of mold. You and your family deserve a healthy and safe home environment.

If you find yourself in a situation where you are directly impacted by water damage, the first thing you have to do is take action. The longer you wait, the worse the problem could potentially become.

Therefore, you should not hesitate to contact SERVPRO of Salem Massachusetts at (978) 744-4545. We can tell you exactly what you are facing, what it will take to restore the damage and whether or not we can fully restore everything to its preloss condition.

Air Movement Is Vital For Flood Damage

5/23/2017 (Permalink)

Air Movement Is Vital For Flood Damage Repairs

For more than two decades, water damage restorers have been utilizing air moving equipment for the purposes of structural drying. The reason for this is because controlled drying processes depend on evaporation – the transition of liquid water to vapor.

Several different factors influence the rate of evaporation. Most are linked directly to changes in the air around damaged materials. Therefore, the application of air movement at the surface of wet objects is essential for the successful repair of water damage in North Shore homes.

The Control Of Microbial Growth
High powered air movers are very effective when it comes to drying surface water. At SERVPRO, Salem MA they are a critical tool for preventing microbial growth. Practically speaking, if water activity (aw) can be limited to a level below 0.75, the development of microbes is slower. However, if held at a level under 0.65 aw, it is difficult for any microbes to grow, even on the most vulnerable materials.

It means that SERVPRO has to commit to drying all damaged materials in order to reach an equilibrium with an environment below the 0.65 aw cut off. The fastest way to do this is to install air movers and direct clean, dry air over wet surfaces. Crucially, if the exposed surface of hygroscopic substances (plasterboard) get dried quickly but their interior remains wet, microbial growth is still unlikely.

The Even Distribution Of Heat And Air
As the drying process progresses, SERVPRO Salem tightly regulates the humidity, temperature, and airflow within the water damaged space. When air movers get used correctly, they must redirect clean air and support the even distribution of heat to any materials which are still intolerably wet. As the job is nearing completion, the technicians can start to relax humidity and airflow controls, but they must still maintain established drying goals. Moisture tests are carried out periodically to determine how much moisture the materials in the room contain and how long it is likely to take for them to be dried out.

At SERVPRO of Salem MA, we take water damage restoration seriously. By using sophisticated structural drying techniques, our technicians ensure that all excess water, damp, and moisture gets eliminated. 

SERVPRO ERP

5/23/2017 (Permalink)

Preparation is Key for Water Damage Remediation

SERVPRO's new Emergency Ready Profile (ERP) system allows business owners to easily keep track of all properties and locations during a hurricane, and respond appropriately. Using the tool, you can create multiple individualized profiles and information sets for each property you own, and with just a few clicks after an emergency, our technicians will have all the information they need to get to work on mitigating damage. As a result, they can save owners of multiple properties, such as landlords, thousands in repair costs after a hurricane by responding quickly to each location.
 
During a hurricane, commercial water damage in Coral Gables apartments and rental properties can come in the form of flooding, staining, physical damages, rain exposure, and any of a host of other small problems. Usually, our technicians have to spend precious time evaluating the building and formulating an approach, but this process is hastened with SERVPRO's ERP system. Through it, they can access relevant contact information, building plans and layouts, and critical information about utility systems. This is especially useful in attached properties, which may share utilities and resources with neighboring locations.
 
Generally, the information you submit to the ERP system is the same information that we will ask for during the emergency. The main difference is that instead of having to operate under heavy time constraints and rely on you to be available to provide that information, we can access the information digitally and before we even arrive. When a disaster like a hurricane hits, you can log onto our website or open up the app and have us responding with all the info we need in seconds. For apartments and rental properties, this can include relevant information and contact routes for tenants, ensuring that they make it through the process unscathed as well.
 

Fire Safety

5/23/2017 (Permalink)

Fire is FAST!

There is little time! In less than 30 seconds a small flame can get completely out of control and turn into a major fire. It only takes minutes for thick black smoke to fill a house or for it to be engulfed in flames. Most deadly fires occur in the home when people are asleep. If you wake up to a fire, you won't have time to grab valuables because fire spreads too quickly and the smoke is too thick. There is only time to escape.

Fire is HOT!

Heat is more threatening than flames. A fire's heat alone can kill. Room temperatures in a fire can be 100 degrees at floor level and rise to 600 degrees at eye level. Inhaling this super-hot air will scorch your lungs. This heat can melt clothes to your skin. In five minutes, a room can get so hot that everything in it ignites at once: this is called flashover.

Fire is DARK!

Fire isn't bright, it's pitch black. Fire starts bright, but quickly produces black smoke and complete darkness. If you wake up to a fire you may be blinded, disoriented and unable to find your way around the home you've lived in for years.

Fire is DEADLY!

Smoke and toxic gases kill more people than flames do. Fire uses up the oxygen you need and produces smoke and poisonous gases that kill. Breathing even small amounts of smoke and toxic gases can make you drowsy, disoriented and short of breath. The odorless, colorless fumes can lull you into a deep sleep before the flames reach your door. You may not wake up in time to escape.

Only when we know the true nature of fire can we prepare our families and ourselves.

Create and Practice a Fire Escape Plan

In the event of a fire, remember that every second counts, so you and your family must always be prepared. Escape plans help you get out of your home quickly.

Twice each year, practice your home fire escape plan.  Some tips to consider when preparing this plan include:

  • Find two ways to get out of each room.
  • If the primary way is blocked by fire or smoke, you will need a second way out. A secondary route might be a window onto a neighboring roof or a collapsible ladder for escape from upper story windows.
  • Only purchase collapsible ladders evaluated by a nationally recognized laboratory, such as Underwriters Laboratory (UL).
  • Make sure that windows are not stuck, screens can be taken out quickly, and that security bars can be properly opened.
  • Practice feeling your way out of the house in the dark or with your eyes closed.
  • Windows and doors with security bars must have quick release devices to allow them to be opened immediately in an emergency. Make sure everyone in the family understands and practices how to properly operate and open locked or barred doors and windows.
  • Teach children not to hide from firefighters.

Smoke Alarms

A properly installed and maintained smoke alarm is the only thing in your home that can alert you and your family to a fire 24 hours a day, seven days a week. A working smoke alarm significantly increases your chances of surviving a deadly home fire.

  • Install both ionization AND photoelectric smoke alarms, OR dual sensor smoke alarms, which contain both ionization and photoelectric smoke sensors
  • Test batteries monthly.
  • Replace batteries in battery-powered and hard-wired smoke alarms at least once a year (except non-replaceable 10-year lithium batteries)
  • Install smoke alarms on every level of your home, including the basement. The U.S. Fire Administration recommends installing smoke alarms both inside and outside of sleeping areas.
  • Always follow the manufacturer’s installation instructions when installing smoke alarms.
  • Replace the entire smoke alarm unit every 8-10 years or according to manufacturer’s instructions.
  • Never disable a smoke alarm while cooking – it can be a deadly mistake. Open a window or door and press the “hush” button, wave a towel at the alarm to clear the air, or move the entire alarm several feet away from the location.

Smoke Alarm Safety People with Access or Functional Needs

  • Caregivers are encouraged to check the smoke alarms of those who are unable to do it themselves.
  • Audible alarms for visually impaired people should pause with a small window of silence between each successive cycle so that they can listen to instructions or voices of others.
  • Smoke alarms with a vibrating pad or flashing light are available for the hearing impaired. Contact your local fire department for information about obtaining a flashing or vibrating smoke alarm.
  • Smoke alarms with a strobe light outside the home to catch the attention of neighbors, and emergency call systems for summoning help, are also available.

More Fire Safety Tips

  • Sleep with your door closed.
  • Only those trained in the proper use and maintenance of fire extinguishers should consider using them when appropriate.  Contact your local fire department for information on training in your area and what kind to buy for your home.
  • Consider installing an automatic fire sprinkler system in your residence.
  • Ask your local fire department to inspect your residence for fire safety and prevention.
  • Crawl low under any smoke to your exit - heavy smoke and poisonous gases collect first along the ceiling.
  • When the smoke alarm sounds, get out fast. You may have only seconds to escape safely.
  • If there is smoke blocking your door or first way out, use your second way out.
  • Smoke is toxic. If you must escape through smoke, get low and go under the smoke to your way out.
  • Before opening a door, feel the doorknob and door. If either is hot, leave the door closed and use your second way out.
  • If there is smoke coming around the door, leave the door closed and use your second way out.
  • If you open a door, open it slowly. Be ready to shut it quickly if heavy smoke or fire is present.
  • If you can’t get to someone needing assistance, leave the home and call 9-1-1 or the fire department. Tell the emergency operator where the person is located.
  • If pets are trapped inside your home, tell firefighters right away.
  • If you can’t get out, close the door and cover vents and cracks around doors with cloth or tape to keep smoke out.  Call 9-1-1 or your fire department. Say where you are and signal for help at the window with a light-colored cloth or a flashlight.
  • If your clothes catch fire, stop, drop, and roll – stop immediately, drop to the ground, and cover your face with your hands.  Roll over and over or back and forth until the fire is out.  If you or someone else cannot stop, drop, and roll, smother the flames with a blanket or towel.  Use cool water to treat the burn immediately for 3 to 5 minutes.  Cover with a clean, dry cloth.  Get medical help right away by calling 9-1-1 or the fire department.
  

Fire Restoration

5/23/2017 (Permalink)

After A Fire Contact SERVPRO For Fire Damage Repair and Restoration

While the amount of what you own may not reach hoarder level, after a fire has rampaged through your home, you may still be surprised at the number of items covered in soot that you now need to sort through. Without sifting through the many items, it's impossible to clean the ones that are still good. This is not a small job, and many people just throw everything away. This isn't good for the environment, or for your bank account.

Replacing everything in your North Shore home that shows signs of fire damage might seem like the easiest route, but it isn't the best course for all people. If you have very few items, and they are visibly damaged by heat instead of soot, then that might be the only course you have anyway. For those who have families and all of the many things that go along with taking care of children, you'll be aware of the memories you'll also be throwing away. This also applies to those whose children have grown and moved out, and for many others.

Cleaning up after a fire is a complicated process. Soot is also full of carcinogens and irritants. The particles can be so small that they are also very abrasive, and cleaning must be one as soon as possible. One or two unskilled people will not be able to clean at the rate needed to stop the corrosive activity of the soot. Instead, a team of skilled and highly trained individuals should be utilized to help ensure that your items are cleaned correctly.

At SERVPRO, we have experience and skills backed by training and certification in all aspects of fire damage clean up, along with repair and restoration concepts that will have your home looking, feeling, and smelling “Like it never even happened.” We won't only clean your personal belongings and furniture but also your walls, carpeting, rugs, ceilings, upholstered and non-upholstered furniture, glass and metal accents, cabinetry, doors and wooden trim, and draperies. We will bag and remove your clothing, bedding, and other linens to be washed at our facility with special cleaners that will not only remove the soot, but also the scent of the fire, and return them to you smelling fresh and clean again.

Mold Remediation Massachusetts

5/23/2017 (Permalink)

Mold Damage Restoration

Have you found evidence of mold contamination in various areas of your home? Did you know that it may not be possible for you to control the spread of mold spores all by yourself?

When you discover mold damage in your North Shore home, there are a few things you should know. Beginning with, we are available if you determine that your situation is out of control and you need professional assistance. SERVPRO technicians would like to help educate you more about why mold exists and how it makes its way into your home. It is a constant part of our environment; microscopic spores exist in the air that we breathe, the food that we eat, and almost every facet of our environment.

Mold is rather harmless in small quantities; it only becomes harmful when we provide it with the correct conditions to multiply. However, you should also know that it is impossible to remove it from your home entirely. You can limit the exposure that you experience by properly maintaining and controlling the different water sources that exist in your home.

At SERVPRO we highly suggest that if you discover a water-damaged area in your home, that you find the water source, clean and dry the affected area, or immediately seek help. You need to act quickly; mold only needs 24-48 hours to begin spreading. Your entire home could become infested before you realize what has happened. Mold spores can reach areas that you cannot see and make your situation extremely hard to control.

If you are only facing small patches of mold damage, you can likely handle the job yourself. However, anything larger than three square feet is entirely different. Attempting to handle large contaminated areas could cause you to spread the infection even further, without even knowing. Choosing to hire a professional, like SERVPRO Salem, is the best option.

If you notice that your heating, ventilation, and air conditioning system contains mold, you need to shut the system off entirely and seek professional cleaning services immediately. Running the system could cause you to spread the contamination, everywhere. When you are facing a mold damage situation and need professional help,

MOLD FAQs

5/23/2017 (Permalink)

What is mold?

 

Molds are fungi that can be found both indoors and outdoors. No one knows how many species of fungi exist but estimates range from tens of thousands to perhaps three hundred thousand or more. Mold grows best in warm, damp, and humid conditions and spreads and reproduces by making spores. Mold spores can survive harsh environmental conditions, even dry conditions that do not support normal mold  growth.

 

What are some kinds of indoor mold?

 

 

    • Cladosporium

 

    • Penicillium

 

    • Alternaria

 

    • Aspergillus

 

 

Where is mold found?

 

Mold is found in virtually every environment and can be detected indoors and outdoors, year round. Mold growth is encouraged by warm and humid conditions. Outdoors it can be found in shady, damp areas or places where leaves or other vegetation is decomposing. Indoors, mold can be found where humidity levels are high, such as basements or showers.

 

Specific Recommendations on how to keep mold down

 

 

    • Keep humidity levels as low as you can—no higher than 50% — all day long. Using an air conditioner or dehumidifier will help you keep the levels low, however, bear in mind that humidity levels change over the course of a day with changes in moisture levels and air temperature.

 

    • Run a dehumidifier in enclosed spaces such as basements.

 

    • Be sure the home has adequate ventilation, including exhaust fans.

 

    • Add mold inhibitors to paints before application.

 

    • Clean bathrooms with mold or mildew killing products.

 

    • Do not carpet bathrooms and basements.

 

  • Remove or replace previously soaked carpets and upholstery.

Smoke & Soot Facts

5/18/2017 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Saginaw will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – (978) 744-4545

  SERVPRO of Salem, Peabody, Marblehead Massachusetts
 Superior Company For Mold Damage Restoration

The Need For Speed!

3/31/2017 (Permalink)

Water damage can be caused by many things: sewer line and toilet backups, sump pump and water heater failures, broken pipes, washing machine and dishwasher leaks, ice maker problems, flooding due to heavy rain, ground water seeping into the basement and natural disasters.

But it doesn’t take a lot of water to cause tremendous damage. Just an inch or two can destroy carpets and dry wall, warp wood floors, damage building components, and trash home furnishings and personal items, including photo albums and family heirlooms.

Even after the water seems to disappear, excess moisture can hide in your floor coverings, foundation, wood structures and walls—causing major damage to your property and creating the perfect environment for mold and other fungi growth.

But if you catch it in time, you can ward off a lot of the damage and save money and headaches down the road. It’s important that water is quickly removed and the property dried, ventilated and disinfected to inhibit the growth of bacteria, fungi, mildew and other microorganisms that are harmful.

The key is having the phone number for a SERVPRO Salem, Peabody, Marblehead, Swampscott, Middleton, Beverly, Gloucester, Essex, Manchester and water restoration team you trust ahead of time, so you can take care of the problem quickly. Here are a few things to look for before choosing a water restoration company:

  • A well-trained and knowledgeable team. Each technician should have received an Institute of Inspection, Cleaning and Restoration Certification (IICRC) and perform water restoration services in compliance with the IICRC S500 standards for professional water damage restoration.
  • State-of-the-art equipment/techniques. Ask the company if it uses efficient dehumidifying units and air movers to eliminate moisture and prevent secondary damage to furniture, walls and flooring, as well as extraction processes with both suction and compression, which bring water to the surface and suctioning it away, so it cannot be re-absorbed into the carpet or pad.
  • Vehicles should be fully equipped with state-of-the art extraction, drying and moisture testing equipment for all types of water problems.
  • Professionals should work directly with your insurance carrier so you’ll have one less thing to worry about.
  • They should be available 24-hours a day, 365 days a year, including holidays.